Every project is the beginning of a lasting cooperation. The development of long-standing customer relationships into a partnership is part of HAKOM's success story. To ensure that the HAKOM Support and Customer Services Team can always meet the high demands of our customers, HAKOM invests in the continuous training of its team. Customers can rely on motivated employees at the cutting edge of technology to address their concerns. Our competence is underlined by our extensive industry know-how and decades of experience, which is documented in our Wiki and CRM system, independent of individual availability. This also guarantees competent support when one member of the team is currently not available.
HAKOM's claim is that no matter how complex and extensive inquiries may be, they must lead to a solution promptly that satisfies the customer.
Companies that want to build up know-how in the field of HAKOM TSM Time Series Technology are offered standardized or individual trainings. Training on the Job is the preferred model for quickly translating what you have learned into results and success.
Services – HAKOM is a reliable partner for application support.
The HAKOM Basic Support Package consists of the following components:
The Advanced Support Package is the HAKOM support package for extended support consisting of Basic Support and the following additional services:
The HAKOM Premium Package includes advanced support: